Q1: What should I do if I receive a damaged product or find a defect?
We take every quality concern seriously. Please reach out to us within 48 hours of receiving your order using either method below:
Email us: Bhaisuck40@gmail.com – please include your order number and clear photos/videos showing the issue.
Online message: Use the chat or contact form on our website.
Our support team will review your case quickly and arrange a free replacement or a full refund as needed.
Q2: What if I receive the wrong item?
We sincerely apologise for any mix‑up! If the product you received does not match your order, please:
Stop using the item immediately.
Contact us via email or online message (same as Q1) with your order number and photos of the incorrect product.
Once confirmed, we will send you the correct product at no extra cost and guide you through returning the wrong item – all shipping fees will be covered by us.
Q3: How do I apply for a return or refund through my account?
You can easily submit a request by following these steps:
Log in to your account on https://www.gracegard.in/.
Go to "My Orders" and find the relevant order.
Click "View" to enter the order details page.
Click the "Create Return Request" button (or similar label) at the top right.
Select the type of request (return / refund) and briefly state the reason.
Submit – you can then track the progress in the "My Returns" section.
Our team will review your request within 24 hours on business days and contact you. You are also welcome to reach out directly via email.
Q4: How will I get my refund? How long does it take?
Once your refund request is approved, the money will be returned to your original payment method within 3–10 business days. You will receive a confirmation email once the refund is processed – please check your inbox (and spam folder just in case).
Q5: How do I return a product for exchange or refund?
After your request is approved:
We will email you a detailed return address and packing instructions.
Please pack the item in its original, unused condition with all tags, accessories, and packaging intact.
Who pays for return shipping?
If the return is due to our fault (e.g., quality issue, wrong item sent), we will provide a free return label or reimburse the shipping cost after confirmation.
For non‑quality returns (e.g., change of mind), you will need to cover the return shipping cost.
Q6: What garment problems are considered quality defects?
We stand behind the quality of our women's clothing. The following issues are treated as quality defects and will be fully covered by us:
1. Craftsmanship & Material Issues
Open seams or loose stitching – major splitting in critical areas (armholes, side seams, crotch, etc.).
Stains or holes – stubborn stains that cannot be washed off, or fabric damage present before wear.
Significant colour difference – obvious mismatch between different parts of the same garment, or between the item and product photos.
Accessory defects – broken zippers, missing or loose buttons, poorly attached decorations.
Unacceptable odour – strong chemical smell that does not disappear after airing.
2. Wearability & Function Issues
Asymmetry – noticeable difference in left/right shoulder width, sleeve length, or hemline.
Functional failure – e.g., a "waterproof" jacket that leaks, or excessive feather loss from a down jacket.
The following are NOT considered quality defects:
Normal wear and tear, or shrinkage/fading caused by not following the care label instructions.
Personal dislike of colour, fabric feel, or fit (please check our size chart before ordering).
Minor loose threads that do not affect overall appearance, or slight stitching irregularities not on main visible areas.
Our promise to you: If you discover any of the quality issues listed above, please contact us right away. Not sure about a specific flaw? Just ask our customer service – we will always give you a fair and honest answer.
